Privacy notice

Who handles your information

The operator is 金子悟士 (Satoshi Kaneko), trading as TrackGOジャパン. The store is TrackGOJP. See Seller information for the address and contact details.

What we use and why

Purchase and payment

Your purchase email address, order and payment identifiers, and payment or refund status are used to verify purchases, provide and recover licenses, and handle refunds and corrections.

PC activation

The PC’s public key, activation identifiers, and issuance or correction history are used for activation, preventing unauthorized issuance and recovery. License activation does not collect your audio files, track names or playlists.

Support inquiries

Your reply email address, inquiry category and message are used to investigate and answer your inquiry. An order reference, payment status, app version and Windows version are optional supporting details.

Website delivery and protection

Service providers may process IP addresses, browser characteristics and connection information to deliver the site, investigate faults and prevent abusive submissions.

We record the country or region you declare at checkout with the order, language and applicable terms version. This helps determine sales availability and tax treatment. Payment and billing information available from KOMOJU may be used to resolve inconsistent location information. We may request the minimum additional information needed for a specific case. Country records are retained with purchase and accounting records; your declaration is not described as independently verified location evidence.

Services we use

KOMOJU (DEGICA)

Card payments and fraud prevention. Card details are entered on KOMOJU’s payment page. We do not ask you to enter card numbers or security codes in the contact form.

Google Cloud and Firebase

Site delivery, email-based purchase verification, and processing and storage of orders, entitlements and PC activation records. Contact messages are processed to send an email; the contact intake database does not store the message body or raw email address.

Google Workspace (Gmail)

Receiving, storing and replying to support email, and sending purchase-verification email. Your message and reply address are part of the email correspondence.

Cloudflare Turnstile

Detecting and preventing automated contact submissions. It processes information such as IP addresses, connection and browser characteristics and site identifiers. Cloudflare also uses that information to improve its detection service.

OpenAI (ChatGPT)

Assistance with support inquiries, as described below. Necessary information may include the reply address, order reference and text shown on a screen.

Information may be processed outside your country, including in Japan and locations used by these providers. A database located in Japan does not mean all email, verification and delivery processing stays in Japan. We do not use information provided for support or activation for advertising or promotional mail.

AI assistance in support

We use AI to help understand inquiries, investigate problems and prepare replies. Necessary emails may be read through a connected service used by the operator, so you do not need to enter the same explanation in a separate system. The operator makes decisions about refunds and ending a license.

We operate with the setting to use chats for model improvement turned off. That setting does not mean no processing or history storage occurs within the AI service. We limit the information used to what is needed for the case and will not ask you to send passwords, card numbers or authentication codes to an AI service.

You can use the contact form to ask about AI handling, correction or deletion. Support material handled with AI is also reviewed under the retention approach below.

Retention and deletion

Support correspondence

Normally kept for around one year after the matter is closed, then reviewed and deleted unless still needed for a reopened inquiry, refund dispute, legal retention or another necessary purpose. Unresolved cases may be kept longer.

Temporary duplicate-submission records

Matching values derived from submitted details, receipt identifiers, timestamps and sending status are held briefly. Records become eligible for cleanup after a check period normally around 24 hours, either during later intake or through expiry-based deletion. Actual deletion can take longer. This does not automatically delete the email correspondence or purchase and license records.

Purchase, license and activation records

Kept separately for as long as needed to support activation, recovery and correction for the purchased version. Deleting a support conversation does not remove your license. Records required for accounting or other legal purposes are kept for the applicable period.

Provider backups may take additional time to expire under the provider’s terms.

Security and information requests

Access is limited to what is needed, using encrypted connections and service authentication and permissions. Do not enter passwords, card numbers, authentication codes, identity-verification links or bank details into the form. The initial form has no file attachment. If further evidence is needed, we will explain the minimum required.

For access, correction, deletion, restrictions on use, overseas processing or a privacy concern, choose “Other” in the contact form. We will verify the request as appropriate and respond under applicable law. If the form is unavailable, use the fallback contact in Seller information.