TrackChanged your mind?
Please use the 30-day trial before buying. We generally do not offer refunds just because you change your mind.
WHEN SOMETHING GOES WRONG
Refunds & remedies
Tell us what happened. Your legal rights remain protected.
A fault or missing license?
Contact us. The change-of-mind policy does not exclude the remedies available under applicable law.
How to request help
Use the contact form. Tell us about the problem and provide the purchase email address or order reference if available. For a technical issue, your app version, Windows version and the steps that led to the problem are helpful. Do not send card numbers, passwords, authentication codes or a bank statement.
We will review duplicate charges, missing license delivery, faults and problems with the advertised functionality, and arrange the correction, repair, replacement, re-supply, refund or other remedy required in the circumstances. We do not require every fault to be a “major” fault before offering help.
Your statutory rights
Nothing in this policy excludes or limits rights and remedies that cannot lawfully be excluded or limited. The trial, activation and our stated support period do not replace those rights.
Australia
Australian consumer guarantees apply to purchases covered by the Australian Consumer Law. For a major product failure, you may choose a refund or replacement; other remedies and compensation may also apply. For a minor failure, a free remedy must be provided, and further rights can arise if it is not fixed within a reasonable time.
New Zealand
Where New Zealand consumer law applies, it can provide rights to correction, replacement, refund or compensation for problems with digital products. We will respect those rights. This policy does not require you to waive the Consumer Guarantees Act or Fair Trading Act.
Hong Kong SAR and Singapore
Applicable consumer rights and remedies remain available. The change-of-mind policy does not permit misleading descriptions or remove a remedy you are entitled to by law.
How refunds are handled
An approved refund is normally returned through the original payment method. Your purchase is charged in Japanese yen. The card issuer handles currency conversion and the date the refund appears on your account; we cannot promise a specific converted amount or posting date. This does not limit any compensation required by law.
Your license and saved work
A full refund and an explicit decision to end the corresponding license are separate steps. When both are confirmed, a PC that receives and saves the termination information will restrict playback from its next launch. Playback in the current session is not interrupted, and saved data is retained.
A partial refund or a connection failure alone does not end the license. If a license was ended by mistake, we will correct and restore it without asking you to buy again. Use the recovery guide or contact us.
Official consumer guidance
ACCC: repairs, replacements and refunds
New Zealand Consumer Protection: streaming and downloads