License & support

Your license

One license is for one person. You may use TrackGO! on your own supported Windows PCs, including at the same time and for your own work. You may not share the license with another person. This is permission to use the software; it does not transfer copyright, resale rights or the right to sublicense it.

The total purchase price is JPY 4,980, charged in Japanese yen. There is no subscription. The purchased version and versions included in free updates have no license expiry. Updates are free until a major upgrade. If a paid major upgrade is offered in the future, its features, applicable versions and price will be explained in advance; upgrading will be optional. No major upgrade is currently scheduled.

Try it for 30 days

The trial lasts 30 days (720 hours) from the first launch. No registration is required, and you can start the trial offline. Please try your PC, audio equipment and normal workflow before buying.

If you launch within the trial period, playback is not stopped when the period expires during that session. Playback is restricted from the next launch. You can still view and back up saved data, and activate a purchased license.

Activation and offline use

Each PC needs an internet connection and verification using your purchase email address for initial activation. After activation, that PC can play offline without a time limit. Moving to another PC or reinstalling Windows may require activation again.

Automatic license checking takes place at startup. Reconnecting to the internet during a session does not trigger a background timer check. A completed step in the browser does not, by itself, mean the license has been saved in the app. Follow the activation and recovery instructions.

Help with your purchase or the app

Use the contact form in English or Japanese. We reply by email and aim to send an initial response within three business days in Japan (Monday to Friday, excluding Japanese public holidays). This is a response target, not a promise to resolve every issue within three days.

Individual support is included while the purchased version is on sale and for one year after its sale ends. Immediate telephone help, live-show emergency support, configuring third-party products for you, and individual sound-design tuition are outside this support service. This support period does not limit responsibilities that continue under applicable law.

Our support work may use AI to help understand an inquiry, investigate it and prepare a reply. The operator remains responsible for decisions, including refunds and license termination. See the privacy notice.

Refunds and legal rights

Change-of-mind refunds are generally not offered. This does not limit rights for a faulty product, non-delivery or another failure covered by applicable law. Read Refunds & remedies for the distinction and how to request help.

No condition on these pages excludes or limits a consumer right or remedy that cannot lawfully be excluded or limited. Trying the demo, activating the app or using it for work does not automatically remove those rights.